FAQs

Answers for product and engineering teams

Everything you need to know before launching automated bill experiences with BillerApi.

Which billers does BillerApi support?

We discover billers through users' consented access to their email and/or bank—surfacing utilities, telecom, insurance, government, rental, and financial institutions from the user's own data. We cover thousands of billers across North America with ongoing expansion. Enterprise customers can request prioritized biller additions.

How long does integration take?

Most teams ship to production within four to six weeks. Dedicated solutions engineers guide your team through provisioning, Connect integration, event handling, and observability setup.

What environments are available?

Sandbox environments mirror production flows, including simulated billers, MFA challenges, and failure scenarios. Promotion to production requires a short readiness review to ensure compliance and reliability.

How is billing calculated?

Billing has two parts: (1) A fixed monthly fee per linked biller account, and (2) usage-based charges—a small amount per bill fetched (e.g. when you call GetBills or GetBillById) and per bill paid through the platform. You only pay for what you use; sandbox usage is free. Volume and annual commitments can unlock discounts.

Do you provide white-label experiences?

Yes. The Connect UI is themeable with your brand colors, typography, and copy. For deeper customization, you can build a bespoke experience using our API and rely on BillerApi for credential orchestration.

What compliance certifications do you maintain?

BillerApi operates within SOC2 Type II controls, undergoes regular penetration testing, and supports HIPAA- and GLBA-aligned handling for sensitive data. Detailed documentation is available under NDA.